Privacy Policy

1.  INTRODUCTION
1.1  Thomas Gooden Foundry Services Pty Limited (ABN 87 003 383 051) (“Thomas Gooden”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
1.2  We are bound by the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (APPs) contained in that Act. We also comply with our obligations under the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth) (“NDB Act”).
1.3  This Privacy Policy explains what personal information we collect, how we collect it, why we collect it, how we store and protect it, who we may share it with, and your rights in relation to it.
1.4  By using our website at thomasgooden.com.au or by providing your personal information to us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
1.5  You may interact with us anonymously where it is lawful and practicable to do so — for example, when browsing our website without making an enquiry.

2.  WHAT PERSONAL INFORMATION WE COLLECT
2.1  We collect only the personal information that is necessary to conduct our business and provide our products and services to you. This may include:
Name and contact details (email address, phone number, postal and delivery address)
Business details (business name, ABN, entity type, trading history)
Account information (credit account details, payment records, order history)
Correspondence records (emails, quotes, invoices, service requests)
Device and usage information (IP address, browser type, pages visited on our website — see Cookies clause below)
2.2  We will not collect sensitive information (as defined in the Privacy Act) from you. We do not collect credit card details — we do not accept credit card payments.
2.3  If you provide us with the personal information of a third party (such as a contact at your business), it is your responsibility to ensure that person is aware of this Privacy Policy.

3.  HOW WE COLLECT YOUR INFORMATION
3.1  We collect personal information in the following ways:
Directly from you — through enquiry forms, credit applications, purchase orders, emails, phone calls or correspondence
Through our website — via contact forms, enquiry submissions or cookies
From publicly available sources — such as business registers, websites or trade directories
From credit reporting agencies — where you apply for a trade credit account with us
From our carriers, delivery agents or freight providers — in the course of delivering goods to you
When required by law — for example, to verify identity before supplying certain products

4.  HOW WE USE YOUR INFORMATION
4.1  We use your personal information only for purposes that are directly related to our business relationship with you. These include:
– Supplying and delivering our products and services to you
– Processing and managing your orders and account
– Assessing your suitability for a trade credit account and conducting credit checks where applicable
– Sending invoices, statements and other billing communications
– Responding to your enquiries and providing product or technical information
– Administering our customer relationship with you
– Notifying you of product recalls or safety updates relevant to products you have purchased
– Business planning, product development and improving our products and services
– Complying with our legal obligations under applicable Commonwealth, State and Territory law
– Sending you direct marketing communications about our products and services (see clause 8)
4.2  We will not use your personal information for any purpose that is unrelated to the above without first seeking your consent.

5.  COOKIES AND WEBSITE TRACKING
5.1  Our website uses cookies — small text files placed on your device — to help us manage and improve our website. We use cookies to understand how visitors use our site, to improve functionality and to deliver a more relevant experience.
5.2  We do not use cookies to collect or store personal information unless you have specifically opted in to such a feature (for example, by submitting a contact or enquiry form on our website).
5.3  IP addresses collected through our website are used only for website analytics and administration purposes and are not linked to personally identifiable information.
5.4  Our website uses Google Analytics, a third-party analytics service provided by Google LLC, to help us understand how visitors use the site. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to arriving. We use this information only to improve our website. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google’s Privacy Policy. You can control cookies through your browser settings. Most browsers allow you to refuse cookies or to be notified when a cookie is being sent. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
5.5  Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies before providing any personal information.

6.  WHO WE SHARE YOUR INFORMATION WITH
6.1  We do not sell, rent or trade your personal information to any third party.
6.2  We may share your personal information with third parties only in the following circumstances:
– With our freight carriers and delivery providers — to the extent necessary to deliver your orders
– With credit reporting agencies — where you have applied for a trade credit account, in accordance with the credit reporting provisions of the Privacy Act
– With our professional advisors — such as solicitors, accountants or business advisors, on a confidential basis
– With IT service providers and contractors who assist us in operating our website or business systems — we require these parties to protect your information to the same standard we do
– With manufacturers — for the purpose of product recalls or warranty claims relating to products you have purchased
– Where required or permitted by law — for example, under a court order or to a government agency
6.3  When we provide your personal information to contractors or service providers, we take reasonable steps to ensure they handle it in accordance with the Privacy Act.

7.  OVERSEAS TRANSFER OF INFORMATION
7.1  We primarily store and process your personal information within Australia. However, some of our IT systems and cloud service providers may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure those providers protect your personal information to a standard consistent with Australian privacy law.
7.2  We will only transfer your personal information overseas where such transfer is in accordance with the Privacy Act, including by obtaining your consent or satisfying ourselves that the overseas recipient is subject to adequate privacy protections.

8.  DIRECT MARKETING
8.1  We may use your personal information to send you information about our products, services, promotions and industry updates that we believe may be of interest to you. We will only do this where we have your implied or express consent to do so.
8.2  You can opt out of receiving direct marketing communications from us at any time by using the unsubscribe link included in any marketing email we send, or by contacting us directly at [email protected] with the subject line “Unsubscribe”. We will action your request promptly.

9.  IMAGES, TECHNICAL CONTENT AND INTELLECTUAL PROPERTY
9.1  All product photography, technical drawings, specification sheets, catalogue content and other materials published on thomasgooden.com.au are the intellectual property of Thomas Gooden Foundry Services Pty Limited, unless otherwise stated.
9.2  You may view, download, display and print materials from our website in unaltered form for your personal or internal business use only. All other rights are reserved.
9.3  We are happy for customers and trade partners to use our product images and technical content for legitimate business purposes — for example, in product listings, specifications or project documentation. If you would like to use our images or content, please email us at [email protected] to request permission. We will not unreasonably withhold consent for legitimate trade use.
9.4  Reproduction or use of our materials for commercial purposes, or distribution to third parties, without our prior written consent is not permitted.

10.  HOW WE PROTECT YOUR INFORMATION
10.1  We hold your personal information in a combination of electronic records and, where applicable, physical records. We take reasonable steps to protect your personal information from misuse, interference, loss and from unauthorised access, modification or disclosure.
10.2  We restrict access to personal information to only those staff members and contractors who need it to perform their role.
10.3  Please be aware that the internet is not a fully secure medium. While we take all reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from us over the internet.
10.4  We take reasonable steps to destroy or de-identify personal information once it is no longer required for the purposes for which it was collected, or once we are no longer legally required to retain it.

11.  NOTIFIABLE DATA BREACHES

11.1  If we have reasonable grounds to believe that an eligible data breach has occurred — being a breach that is likely to result in serious harm to one or more affected individuals — we will:
– Conduct an assessment of the suspected breach as expeditiously as possible and within 30 days of becoming aware of it
– Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable
– Notify affected individuals with a description of the breach and recommendations on steps they should take to protect themselves
11.2  We maintain an internal data breach response plan to ensure we can respond quickly and appropriately to any data security incident.

12.  YOUR RIGHTS — ACCESS AND CORRECTION
12.1  You have the right to request access to the personal information we hold about you at any time. To make a request, please contact us in writing at [email protected]. We will respond to your request as soon as reasonably practicable.
12.2  In some circumstances, we may not be able to provide access to certain information — for example, where access would unreasonably impact the privacy of another individual, where it relates to legal proceedings, or where we are required by law to withhold it. Where access is declined, we will tell you why.
12.3  If you believe that any personal information we hold about you is inaccurate, out of date, incomplete or misleading, please contact us and we will take reasonable steps to correct it. If we disagree about the accuracy of the information, you may request that we associate a statement of dispute with the relevant record.

13.  PRIVACY COMPLAINTS
13.1  If you have a concern about how we have handled your personal information, or believe we have breached the Australian Privacy Principles or the Privacy Act, we want to hear from you.
13.2  Please contact us in writing at:

Privacy Enquiries
Thomas Gooden Foundry Services Pty Limited
PO Box 5891, Minto NSW 2566
Email: [email protected]

13.3  We will acknowledge your complaint and provide a substantive response within 30 days of receipt. If there has been a breach, we will advise you of what has occurred, what we are doing to address it, and any steps you can take to minimise any impact.
13.4  If you are not satisfied with our response, or if we have not responded within 30 days, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

14.  UPDATES TO THIS POLICY
14.1  We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by email.
14.2  We encourage you to review this policy periodically. The “Last Updated” date at the top of this document indicates when it was last revised. Any changes take effect from the date the updated policy is posted on our website.